1. Who we are

MIVORA CONSULTING LIMITED provides hospitality consulting services in New Zealand. We collect and hold the personal information described below and aim to handle it in accordance with the New Zealand Privacy Act 2020 and its information privacy principles.

Legal entity: MIVORA CONSULTING LIMITED
NZBN: 9429054003767
Privacy contact: Privacy Officer, MIVORA CONSULTING LIMITED
Email: hello@mivoraconsulting.co.nz
Phone: 022 481 0688

2. Information we collect

When you contact us, we collect your name, email address, enquiry, and the area of service you are interested in. You can choose to provide your phone number and property or organisation name. We may also hold correspondence you send us and information needed to agree or provide a consulting engagement.

Our hosting provider may record technical information such as your IP address, requested pages, browser details, and request times for website operation and security. Cloudflare Turnstile processes browser, device, and network signals to help distinguish people from automated abuse.

Our consulting services do not collect personal information about hotel staff or guests. We work with operational information that does not identify individuals. Please do not send staff or guest records, payment details, health information, or other sensitive personal information through our form, email, or consulting materials. This does not affect the business contact details we need to respond to enquiries and manage client engagements.

3. Why we collect it

We use information to respond to enquiries, understand your needs, prepare and administer agreed services, keep relevant business records, and protect our website from spam and misuse. Sending an enquiry does not subscribe you to marketing messages, and we do not sell personal information.

Providing your details is voluntary. The form needs your name, email, message, and privacy acknowledgement so we can process and respond to your enquiry. The phone and property fields are optional. If you prefer not to use the form, you can email us directly; we will still need sufficient contact details to reply.

4. Who receives information

Enquiries are delivered to hello@mivoraconsulting.co.nz and are available to the people authorised to manage Mivora’s enquiries and services. Our hosting, email, and security providers process information needed to provide their services. These include Hostinger for website hosting, the email provider used for our mailbox, and Cloudflare for Turnstile protection.

We may share information with professional advisers or other service providers when needed for the purpose for which it was collected, with your permission, or where disclosure is permitted or required by law.

5. Processing outside New Zealand

Hosting, email, security, and backup providers may process or store information outside New Zealand. We remain responsible for information held by providers acting on our behalf and take reasonable steps to select providers and arrangements that protect it. If an overseas disclosure is subject to information privacy principle 12, we will use an applicable safeguard or obtain the informed authorisation required by that principle.

6. Cookies and spam protection

This website does not use advertising cookies or visitor analytics. The live contact form uses a necessary session cookie to protect submissions against cross-site request forgery. The package selector runs in your browser; its answers are not sent to Mivora unless you choose to include details in your enquiry.

We use Cloudflare Turnstile to help protect the form. Its security processing is described in Cloudflare’s Privacy Policy and Turnstile Privacy Addendum. Blocking necessary security features may prevent form submission; email remains an alternative.

7. Storage, security, and retention

We use reasonable safeguards, including encrypted connections, restricted access, server-side validation, and spam protection. No internet system can eliminate every risk. If a privacy breach triggers notification duties under New Zealand law, we will follow those duties.

Enquiry content is delivered by email rather than stored in a website enquiry database. We retain correspondence only for as long as needed for its business purpose, any agreed engagement, and applicable legal obligations, and review records for deletion when no longer needed. Our form’s security records contain pseudonymised network identifiers and attempt counts; expired entries are removed as requests are processed. Hosting logs, email records, and backups also follow the relevant provider and account retention settings.

8. Access and correction

You may ask whether we hold personal information about you, request access to it, or ask us to correct it. Email hello@mivoraconsulting.co.nz with enough detail to identify the information. We may verify your identity before releasing it. We will respond within the timeframes required by the Privacy Act. If we do not make a requested correction, you can ask for a statement of your requested correction to be attached to the information.

9. Concerns and complaints

Please contact our Privacy Officer at hello@mivoraconsulting.co.nz if you have a question or concern about your information. If the matter is not resolved, you may contact the New Zealand Office of the Privacy Commissioner.

10. Changes to this policy

We may update this policy when our services or information practices change. The current version and its revision date will appear on this page. We will take any additional steps required where a change affects how we use your information.